Ladies and Gentlemen, Esteemed Shareholders, Board Members, Dedicated Employees, and Valued Stakeholders, It is my distinct honor to welcome you all to the Sunlife Insurance Company Limited’s Annual General Meeting. I extend my heartfelt gratitude for your unwavering support and commitment throughout the past year. Your belief in our vision and resilience during challenging times has been our guiding light.

In 2023, we undertook several strategic initiatives such as change of shareholdings, restructuring the management process, and building new process to position Sunlife Insurance as a leader in the industry. Despite the previous management’s shortcomings, our new leadership team has prioritized efficiency, customer satisfaction, and technological advancements. We have introduced new products tailored to meet the diverse needs of our customers and invested in cutting-edge technologies to streamline our operations.

At Sunlife Insurance, our customers are at the heart of everything we do. We have launched multiple initiatives to improve customer experience, including faster claim settlements and a robust customer support system. Our goal is to build trust and ensure that every customer feels valued and secure.

We have made significant strides in operational efficiency and cost management. By overhauling our business processes and systems, we have reduced operational costs and improved service delivery. Our commitment to risk management and compliance has been reinforced, ensuring that we meet all regulatory standards and provide reliable services.

Our employees are our greatest asset. We have implemented several programs aimed at their development and engagement. Diversity, equity, and inclusion are integral to our corporate culture, and we continue to promote these values across the organization. Key hires and leadership development programs have been instrumental in driving our company forward.

The past year was not without challenges. We faced significant obstacles due to lack of professional management system, unsustainable process flow from previous management. However, we have adopted a proactive approach to risk management, ensuring that we are better prepared to handle future challenges and mitigate risks effectively to ensure better customer service.

Looking ahead, we are optimistic about the future. Our strategic vision includes expanding our market share, efficient claim payment, introducing innovative insurance solutions, and leveraging technology to enhance our services. We are committed to sustainable growth and delivering long-term value to our stakeholders.

I extend my sincere gratitude to our board of directors, shareholders and our policy holders for their unwavering guidance and support. To our employees, your dedication and hard work are the bedrock of our success. And to our customers and partners, thank you for your trust and support. We are committed to continuing to serve our all stakeholders with integrity and excellence.

Looking ahead, we remain focused on our long-term vision to overcome company’s past strategical oversights. We are committed to investing in sustainable practices, embracing technological advancement, and fostering a culture of inclusivity and collaboration. These pillars will guide us as we continue to evolve and respond to the needs of our policyholders, shareholders, and communities.

Thank you for your continued support and trust in SunLife.

Thank you.

Wafi Shafique Menhaz Khan

Chairman